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Noticeboard

ATTENTION - there is a glitch in the EMIS system whereby it is showing appointments that do not exist.  Please do not book for Dr Ali Rasekhi before 8.30 am or at any time on a Saturday and Wednesday.  EMIS are aware of this issue and we are awaiting a fix.  Apologies for any inconvenience caused.

The Surgery will be closed on Christmas Day and Boxing Day, 25th and 26th December 2017 and News Years Day, 1st January 2018.

EXTRA WEEKEND AND LATE EVENING CLINICS across Watford and Three Rivers.  See "Latest News" for further details.  Bookable Now!

Sign up to online access to book appointments, request repeat prescriptions and access your medical record.  Ask at reception for an application form and bring photo ID. 

Appointments calendar

Consultations at Vine House are by appointment only (except for the urgent walk-in clinic with the duty doctor each weekday afternoon).  We offer a variety of appointments which can be booked in a number of different ways.  Please see below:

Routine Doctor Appointments

Routine doctor appointments can be booked over the telephone on 01923 267755.  You can choose option 1 to use the automated service or "hold" to speak to a receptionist.  Alternatively, you can book routine doctor appointments online by following the link at the top of this page.  Please contact reception to register for this service and they will issue you with a log-in and password.  Routine appointments are booked at 10 minute intervals.  Please book a longer appointment if you think it may take longer to discuss your problems.  You can request to see a particular doctor, although this is not always possible.  Generally routine appointments are booked 2 working days ahead.  We do, however, have a certain number of appointments per doctor that can be booked up to 4 weeks in advance.   This will enable you to schedule your routine and  follow-up appointments more easily.  

Urgent Doctor Appointments

Urgent on the day doctor appointments can only be booked in person or by speaking to a receptionist via the telephone on 01923 267755 (morning appointments only).  They cannot be booked using the automated service or online.  The Duty Doctor for the day will see these patients.  If you feel you need to be seen more quickly than the next routine appointment, please tell the receptionist who will help you and may ask you for more details.   

In the afternoon the Duty Doctor will see patients in a walk-in clinic which opens at 4.00 pm.  There is a limit to the number of patients that the Duty Doctor can safely see and if that limit has been reached when you arrive you may be directed to an alternative local service. 


Early Morning Appointments 

Many patients are unaware that doctors appointments are available from 8.00 am. These can be booked up to 4 weeks in advance. 

Early Morning (from 7.30 am) and Weekend Appointments  Please see separate tab at the top of this page.

Telephone Advice blue_telephone

Telephone advice can be obtained from one of the practice nurses although the receptionist may ask her to call you back when she is free. In the same way a message can be left for your doctor if there is something you urgently need to discuss.  Please ring 01923 267755.

Practice Nurse Appointments

Our practice nurses are able to offer a number of clinical services. If you are unsure whether to book an appointment with a nurse or a doctor, our receptionists will be more than happy to advise you.  Nurse appointments can only be booked either in person or by telephone on 01923 267755.  They are not available to book via the automated service or online due to the variety and complexity of these appointments.

Cancellations

You can only cancel an appointment online if you booked it online.

You can cancel any appointment by the following methods:

- ring 01923 272702 and leave a message on our dedicated cancellation ansaphone

- ring 01923 267755 and choose option 4

- text 07501 680174

When you contact us to cancel your appointment you will need to leave your name, date of birth, date and time of appointment and the person you are seeing. 

Please inform us as soon as possible in order for us to give the slot to someone else.  Appointments are in great demand and missed appointments are a frustrating waste of time and resources so please make every effot to contact the surgery if you need to cancel.  


 

 
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