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Practice Management

Christine Jones Practice Manager

Joanne Stanley Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Marilyn, Julie and Cathy.

Our administration team carry out a number of tasks to ensure the day to day running of the practice. For example they are responsible for registering new patients, writing to patients inviting them for  chronic disease reviews, sorting and scanning post, financial auditing and much more.

 

Reception

Lorraine (Supervisor), Jill (Deputy Supervisor), Carol,  Tina, Claire, Debbie, Collette, Jemma, Lisa and Yvonne (Rebecca - casual staff)

 

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

Carer Champion

One of our receptionists, Jemma, is also our Carer Champion.  As carer Champion she is able to act as the main contact person for carers, other staff members and local carer organisations.  In order to successfully support carers, all staff are aware of her role and are involved in the identification of new carers for adding to the carers register.  Self-identification is encouraged by having material on our Carers Board, items in our newsletter and on the website which also provide information about the benefits of being registered as a carer.  Jemma or another member of staff attends Carer Champion Network meetings where best practice can be shared.  There is access to timely information, up to date resources and publications for carers, an update from Carers in Herts and training opportunities.  Jemma will act as a voice for carers within the practice and be a key point of contact for carer information.  Jemma works part-time so to contact Jemma, please ask at Reception or telephone 01923 262363 and speak to a receptionist.   

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