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Important information for patients

We are open but for booked appointments only.  It is not possible to discuss queries through the front door so please call the surgery on 01923 262363 and a receptionist will be happy to help you. 

 

consultpatient access

Appointments

When you call to make an appointment with a GP or nurse we will ask you to tell us why you need medical help. This will help us decide how best we can help you.

If appropriate, we will book you a telephone consultation and the GP will telephone you later that day. The GP may then offer you a video consultation or, if they need to see you face to face, they will arrange this with you. DO NOT COME TO THE SURGERY UNLESS THE GP ASKS YOU TO

Please do not contact the practice for medical help linked to coronavirus.  Follow the advice further down this page.

Online services

Since the introduction of Online Consult and Patient Access appointments can’t be booked online any longer but please do use other online services, including:

  • Ordering repeat prescriptions – please only order what you need 

  • Checking your medical record

     

AccuRx Video Consultations

The Practice is using AccuRx to carry out video consultations.  The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation.  (as of 12/03/20)

Photographs 

Please note, if the GP requests that you send in photographs relating to your condition, these will be saved securely on your medical record.  Please do not send photographs of an intimate nature.

Repeat Prescriptions

We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy.  If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.  If you currently manage you own prescription requests and your prescription cannot be sent through EPS to a nominated pharmacy, you will need to contact the practice either online, via the telephone or by completing a request slip and placing it in the secure box in our front lobby. 

Home Deliveries - Please be aware that home deliveries by community pharmacies is not an NHS funded service and you may be charged. 

Updated 19/05/2020

 

 

Hand Sanitiser - Please read the safety advice below:

Vehicle fires - Alcohol Hand Sanitiser

Cervical Screening Update

During Covid-19 routine cervical screening was put on hold, however it is now up and running again.  Many women may be concerned about delays to their screening and you may find the links below helpful.  They offer advice and reassurance including FAQs and videos from the Jo's Trust website.  Please be reassured that the risk from delaying screening by a few months is very small but we do recommend that all those on recall do now attend. 

https://www.jostrust.org.uk/coronavirus/videos

https://www.jostrust.org.uk/information/coronavirus/faqs

https://www.jostrust.org.uk/coronavirus

Latest government advice on coronavirus

If you or anyone in your household has a high temperature or a new and continuous cough or a loss of, or change in, normal sense of smell or taste, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk to check your symptoms and follow the specialist medical advice.

For medical help linked to coronavirus you can also contact the NHS 111 online coronavirus service.

Only call 111 if you cannot get online.

If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.  For advice if a child is unwell or injured click on the following link:

Covid-19 Advice for parents when child is unwell or injured

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or our surgery website

  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online

  • for life-threatening emergencies, call 999 for an ambulance

 

Results of National GP Patient Survey 2019 - click here - Survey Results

NHS England updated information for patients around continuity of medicines supply in the event of a no-deal EU exit. (on nhs.uk) Medicines Supply

WHY US? Reasons to join Vine House

  • Long established practice within the heart of the village
  • All Partner practice delivering high quality primary care services
  • Quick and easy registration process for new patients
  • Early morning and weekend appointments available
  • Urgent bookable appointments every weekday morning with an urgent walk-in clinic every weekday afternoon

Care Quality Commission

Opening Times

Opening TimesTelephones Open
Monday08.00 - 18.3008.00-18.30
Tuesday08.00 - 18.3008.00-18.30
Wednesday*07.00 - 18.3008.00-18.30
Thursday08.00 - 18.3008.00-18.30
Friday08.00 - 18.3008.00-18.30
Saturday open - see belowtelephone lines closed
Sundayopen - see belowtelephone lines closed

*open for booked appointments only between 07.00-08.00. The surgery will fully open at 08.00.

Early opening - one week per month we open at 07.30. The surgery will fully open at 08.00.

We are leading Watford Extended Access opening on Saturdays and Sundays with pre-booked appointments most weekends:

Saturdays between 08.00 and 19.00, Sundays between 09:00 and 13:00 and some weekday evenings up to 10.00 pm. These appointments can only be booked by a receptionist as they use a different booking system. 

If you cannot attend your appointment at short notice on the day when the surgery telephone lines are closed, please call 07478 306994.

Please ask at reception for further details.

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(Site updated 15/07/2020)
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