Routine Doctor Appointments
Routine doctor appointments are currently booked using our on line form which will be triaged by the medical team and an appointment or referral to the appropriate service will be communicated to you.
You can request to see a particular doctor, although if your condition is urgent this will not always be possible.
Urgent Doctor Appointments
Urgent on the day doctor appointments can only be booked via the on line triage form. if your condition is triaged to be clinically urgent the duty doctor will see you the same day if possible.
Practice Nurse Appointments
Our practice nurses are able to offer a number of clinical services. If you are unsure whether to book an appointment with a nurse or a doctor, our receptionists will be more than happy to advise you.
Nurse appointments can only be booked either in person or by telephone on 01923 267755. They are not available to book via the automated service or online due to the variety and complexity of these appointments.
Telephone advice can be obtained from one of the practice nurses although the receptionist may ask her to call you back when she is free. In the same way a message can be left for your doctor if there is something you urgently need to discuss. Please ring 01923 267755.
There is a fairly wide-held belief that patients have an automatic right to a home visit from a GP. This is not in fact the case. Home visits are reserved for patients who are house-bound or have serious illness and are too poorly to attend the Surgery. Patients with certain severe conditions that can be passed-on may receive special advice on how they may be assessed and treated.
Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.
Although we understand it can sometimes be difficult to get to the Surgery, we cannot undertake home visits for reasons of convenience or lack of transport. Our responsibility to our patients is to resolve the medical problem they may have. It may be that the problem can be dealt with by telephone advice, or that it would be more appropriate to send a district nurse, or indeed arrange a hospital attendance.
Our Doctors will reach a reasonable opinion about whether to attend to a patient at their home based upon information received on the condition of the patient, and whether it would be inappropriate to expect the patient to attend the practice premises. If a patient is encouraged to come into the surgery, it is often on the basis that this is where the best care can be provided. The specialist equipment is located at the practice and tests can be carried out more easily here.
If a patient decides to request a home visit then it would help us if they telephone the Surgery first thing in the morning between 8.00am and 10.00am (01923 262363), except in an emergency. This helps our Doctors to plan their visits. Doctors normally do home visits after the morning surgery, so usually you can expect a home visit after 1.00pm.
If the patient’s condition deteriorates after they have spoken to us then they should call us back for reassessment or call 999 in case of a medical emergency.
The Partners at Vine House would like to stress that NO patient in definite need of a home visit will be refused.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.