Due to the recent coronavirus outbreak there have been changes to how we consult with our patients - please see home page of this website. As we have reduced the number of patients that our clinicians are seeing face to face, we are now using video consultations. The Practice is using AccuRx to carry out these video consultations. The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation. (as of 12/03/20)
Routine Doctor Appointments
Routine doctor appointments are currently only booked over the telephone on 01923 267755 and are either "book on day" or advanced booking appointments. Appointments are booked at 10 minute intervals but please ask for a longer appointment if you think it may take longer to discuss your problems. You can request to see a particular doctor, although if they are not working that day this will not be possible.
Urgent Doctor Appointments
Urgent on the day doctor appointments can only be booked by speaking to a receptionist via the telephone on 01923 267755. The Duty Doctor for the day will see these patients. Therefore if you feel you need to be seen more quickly than the next routine appointment, please tell the receptionist who will help you and may ask you for more details.
Early Morning Appointments
Doctors appointments are available from 8.00 am on all days except Wednesday when they are available from 7.00 am.
Evening and Weekend Appointments Please see separate tab at the top of this page.
As part of a group of GP Practices working together as a GP Federation, Vine House provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am-1pm and 3pm-7pm and Sundays 9am-1pm; to see a nurse on Saturdays 9am-1pm, have a smear test and to have blood tests with a Phlebotomist on Saturdays and Sundays. These appointments need to be booked by a receptionist as they use a different booking system. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice. Please be assured that your confidentially will be maintained: for the service's full Privacy Statement please see 'Patient Information' at www.dlhealth.co.uk .
Telephone advice can be obtained from one of the practice nurses although the receptionist may ask her to call you back when she is free. In the same way a message can be left for your doctor if there is something you urgently need to discuss. Please ring 01923 267755.
Practice Nurse Appointments
Our practice nurses are able to offer a number of clinical services. If you are unsure whether to book an appointment with a nurse or a doctor, our receptionists will be more than happy to advise you. Nurse appointments can only be booked either in person or by telephone on 01923 267755. They are not available to book via the automated service or online due to the variety and complexity of these appointments.
You can cancel any appointment by the following methods:
- ring 01923 272702 and leave a message on our dedicated cancellation ansaphone
- ring 01923 267755 and choose option 4
- text 07501 680174
When you contact us to cancel your appointment you will need to leave your name, date of birth, date and time of appointment and the person you are seeing.
Please inform us as soon as possible in order for us to give the slot to someone else. Appointments are in great demand and missed appointments are a frustrating waste of time and resources so please make every effot to contact the surgery if you need to cancel.